Fiber cut ANTCEN-ANTWIL Tuesday 17th December 2024 08:07:00

Engineers of our line provider are on route to the other location (ANTCEN) for fiber measurements

The field engineer is working on the patch panel in our datacenter. ETA of the field engineer: ARRIVED and working. No ETR at the moment.

A technician has been sent out to our data centre (ANTWIL) to perform additional tests. The field engineer has arrived at the data centre at 09.30h CET. No ETR at the moment.

Despite the changes made by the provider line, the problem seems to persist. We are continuing to work with the provider to find a solution as quickly as possible. We'll keep you informed of the outcome. Sorry for the inconvenience.

The provider seems to have identified the problem and is making every effort to find a solution as quickly as possible. It seems that everything will be fixed shortly. We'll keep you posted.

The line provider is still working on a final resolution to solve this problem. ETR at 1:00.

The line provider is still working on a final resolution to solve this problem. We are in close communication with them and will keep you informed of any progress.

Thank you for your patience and understanding .

Our supplier is still working on the problem. The connection of our customers has high priority. Next update around 21u30. We will keep you posted. Sorry for the inconvenience.

Our supplier working on solution. Predicted solution around 18u30.

Our provider is still running the rollback and testing connections. We'll soon know the ETR;

Due to the complexity of the works, the ETR has been pushed back to guarantee completed works. We'll get back to you once the final ETR has been confirmed.

The impact on the services has been confirmed as a result of a planned activity by the line provider, which we were not informed about in advance. We are actively coordinating with the line provider to ensure such occurrences are prevented in the future.

Please note that the ETR is expected to be 10:00 AM CET.