This page shows the status of our Belnet Network and Services. Currently these are updated manually.
To report incidents, please contact our Belnet Service Desk at 02 790 33 00 or

Fiber cut between BRUEVE and BRUCAM Monday 23rd December 2019 06:35:00

We are currently (starting 23/12/2019 06:35) experiencing a fiber cut between BRUEVE and BRUCAM which can affect connectivity for some of our customers. Our teams are working hard to restore connectivity and our services should be up shortly. Belnet customers can contact our Service Desk at 02 790 33 00. We apologize for the inconvenience.

The fiber has been repaired. The situation is back to normal.

The repair works has started. New Estimated Time of Repair: 2AM.

The fiber cut is located in Adolphe Buyllaan (Brussels-Elsene). An underground handhole including incoming and outgoing cables is destroyed due to a fire. The location of the incident make repair-works at the moment impossible. The authorities do not allow us to do repair-works (yet), because the area is not safe and required to stop the tram traffic. We are expecting to be able to start repairs in the nighttime.

The engineer of the provider is still busy on site to repair the fiber.

The provider Team is on site. Estimated Time of Repair: 9am.

The fiber cut has been located. Someone of the provider is going on site to check the cable.

Our provider has been contacted and is invvestigating to find the issue.