Network issue impacting some of our customers Tuesday 14th January 2020 07:21:00

After a change implementation on some optical switches, we are currently experiencing a technical issue on our network which affect connectivity for some of our customers. Our teams are currently investigating to restore connectivity and our services . Belnet customers can contact our Service Desk at 02 790 33 00. We apologize for the inconvenience.

Workaround is now also in place for our secondary router in the PoP of Kortrijk. This means that all affected services on the network are restored at this moment. We keep working towards a general solution with the vendor at a high momentum.

Posted 5 years ago by networks

At 03:05, a workaround has been put in place to restore IP connectivity to the main router in our PoP in Kortrijk. We are in the process of implementing the workaround for the secondary router in Kortrijk as well.

Posted 5 years ago by networks

We are performing some emergency changes on the optical network, based on the troubleshooting with the vendor. This will impact optical services very briefly but is mandatory for the proceedings of our troubleshooting. The change has been tested and will create an outage of approx. 3 minutes.

Posted 5 years ago by networks

In the meantime several optical services have been reestablished. Belnet teams are still working to restore remaining unavailable services in POP Kortrijk.

Posted 5 years ago by itsm

Recovery process is still on going for POP Kortrijk and optical services. Focus is to restore these services as soon as possible.

Posted 5 years ago by itsm

A workaround has been installed in POP Brugge and Hasdie and IP services are restored in these locations. Optical services and POP Kortrijk recovery are still ongoing.

Posted 5 years ago by itsm

The configuration recovery test is still ongoing. We will update you as soon as possible.

Posted 5 years ago by itsm

We are testing the configuration recovery of optical switches in a test environment. If it goes fine we will implement it in production and will have news around 14:00

Posted 5 years ago by itsm

Optical switch cards with problems have been restarted. Belnet teams are now checking and restoring the configuration on these optical switch cards. Investigations on other possible resolution paths are continuing.

Posted 5 years ago by itsm

All Belnet teams continue investigating the problem will all our ressources on all possible resolution path in collaboration with the third party. Engineers are on site. We do not have an estimate to resolution yet. We will keep you updated within the next hour.

Posted 5 years ago by itsm

Incident is escalated to our Optical Supplier higher level of Support. Remote troubleshooting hasn't helped, a cold restart of the cards did not work. We have sent engineers on site to take additional actions on our optical switches.

Posted 5 years ago by itsm

Impacted customers are customers connected in our POP's of Kortrijk, Brugge and Hasselt

Posted 5 years ago by itsm