This page shows the status of our Belnet Network and Services. Currently these are updated manually.
To report incidents, please contact our Belnet Service Desk at 02 790 33 00 or servicedesk@belnet.be.

Fiber cut Wednesday 10th March 2021 15:23:00

Due to a fiber cut in the Brussels area (Nord Station & WTCIII) some of our customers are experiencing connectivity problems to the Belnet network. Our teams are going on site. Belnet customers can contact our Service Desk at 02 790 33 00. We apologize for the inconvenience.

All fibers are spliced. All connections should be operational now. The situation is back to normal and from Belnet side incident is now resolved. Please contact our Service Desk at 02 790 33 00 in case you should still experience any problems.

Posted 3 years ago by itsm

The splice activities are going well. ETR 02:30

Posted 3 years ago by itsm

The technicians are still busy with the splice activities. They are on schedule. ETR 02:30

Posted 3 years ago by itsm

The technicians are busy with the splice activities. The connections starting to come up now one by one. ETR: 02:30

Posted 3 years ago by itsm

Our technicians who are on site indicate that the recovery is going well. The new cables are now in place. ETR 2:30

Posted 3 years ago by itsm

Our technicians who are on site indicate that some 100 meters of cables have been burned. Several parties are now discussing how they are going to restore this; it is an immense challenge. No ETR yet. Next update at 11:00 pm CET.

Posted 3 years ago by itsm

Our technicians who are on site are finally allowed to enter the location, an estimate can now be made of the damage. No ETR yet

Posted 3 years ago by itsm

The fire is a underground tunnel, which houses al sort of cables. Phonelines, Fibers, electricity, etc. https://www.hln.be/brussel/brusselse-brandweer-werkt-ondergronds-antwerpsesteenweg-en-simon-bolivarlaan-deels-afgesloten-voor-verkeer~ac816254/

Posted 3 years ago by itsm

Our engineers who are on site are not yet allowed to enter the location, the police themselves have expanded the barrier/blockade to several more surrounding streets.

At the moment we have no further information about a time when our technicians can start making an inventory of the damage.

We apologize for the inconvenience.

Posted 3 years ago by itsm

Our technicians who arrived on site were stopped by the fire brigade and the police. At the moment there is an underground fire that needs to be extinguished, possibly as a result of a high voltage explosion. There's no ETR yet as our repair team has to wait till the police allows access to the street.

Posted 3 years ago by itsm